TERMS AND CONDITIONS AND COMPLAINT PROCEDURES

SEE BELOW THE TERMS FOR DETAILS ON COMPLAINT PROCEDURES

Access to, and the use of this site for browsing, services or any other reason is subject to the following terms and conditions and all applicable laws within the UK and the country that the site is viewed.

All names, logos and marks appearing in this site, except as otherwise noted, are trademarks owned or used under license by UK Mould Removal, or its affiliates. You may not copy, modify, distribute, transmit or sell the contents of this site without the written permission of UK Mould Removal.

UK Mould Removal makes no warranties or representations, express or implied, about the accuracy, timeliness or completeness of this site including without limitation the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
This site may contain technical inaccuracies or typographical errors. Neither UK Mould Removal nor any of its affiliates shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, inability to access, or any use of the content of this site or the content of any site(s) linked to this site, including without limitation any damages to, or viruses that may infect, your computer equipment or other property, even if UK Mould Removal is expressly advised of the possibility of such damages.

Use of Services
Definition of terms: (I, we and us refer to UK Mould Removal). Client, customer, "you" refers to a client of UK Mould Removal that has paid UK Mould Removal in part or in full for its services.

  1. When instructing UK Mould Removal, you are entering into a legally binding agreement. Such an agreement obliges you (the client) to pay such fees as are agreed either verbally or in writing, and in return UK Mould Removal will carry out the requested services and provide you with a report on the outcome, written, orally, or in such a way as is deemed fit by UK Mould Removal.
  2. Refunds Policy. Where UK Mould Removal has been instructed to commence a service of any kind, and a of deposit or payment has been made by the client, these monies are non-refundable in full once UK Mould Removal has commenced work on the client’s instructions. Any refund made or offered by UK Mould Removal will be limited by funds available after any direct or indirect liability incurred by UK Mould Removal including time used for the purpose of meetings, consultations, travel, or preparation has been covered. If no work has been commenced by UK Mould Removal, and it is agreed by UK Mould Removal that a refund can be made, a refund less 25% administration fee will be made.
  3. Fees. All fees for instructing UK Mould Removal are payable in advance of UK Mould Removal commencing work on any instructions for the client unless it is agreed in writing to start the work prior to payment. These fees are non-refundable unless agreed as per term (2) of UK Mould Removal’s terms and conditions.
  4. Consultancy/appointment fees and all associated expenses are payable and will be charged by UK Mould Removal at the rate of £180.00 per hour, whilst we or our agents are engaged at meetings either in person or indirectly by telephone, as a direct result of the consultancy. We will also charge mileage at £0.70 per mile and a traveling cost of £50.00 per hour per person plus any other travel or miscellaneous expenses incurred whilst traveling to or from an appointment or location.
  5. UK Mould Removal accepts no liability for any inaccuracies in its reporting, or the use, misuse or any loss arising directly or indirectly from its reports.
  6. Services offered. If any payment is made to UK Mould Removal for any service whatsoever, it is on the understanding that Payment is for the work that UK Mould Removal or any persons working on behalf of UK Mould Removal are either about to carry out, or have already carried out. Under no circumstances is payment made based on the complete removal of all mould spores as this would be impossible. It is understood that the report and its recommendations are views and suggestions made by UK Mould Removal, and UK Mould Removal do not accept the responsibility of financial loss caused either directly or indirectly as a result of implementing in full or part or by not implementing the recommendations.
  7. If for any reason the process of removing mould is halted by force or persuasion, or it becomes impossible due to safety or due to a person or persons preventing the continuation of the task, or requesting to stop the ask, the full payment remains payable.
  8. We shall not undertake removal of furniture as the furniture may be structurally compromised.
  9. We shall not be responsible for existing defects to walls and skirting board and any residual stains as a result of the removal of mould. This includes paint on any surface that is either trapped, or on the surface where the paint is either flaky or the wall covering/plasterboard is compromised.
  10. UK Mould Removal shall not be responsible for mould returning due to either our recommendations not being adhered to, or additional moisture occurring after our work has been completed.
  11. Congestion charge and parking will be added to every invoice where applicable.
  12. We may use sub contractors for specific aspects, for work to be completed.
  13. UK Mould Removal is a trading name of Amodeus Ltd company registration 08503207 registered in England and Wales VAT registration number 317326123.

 

COMPLAINT PROCEDURES

CUSTOMER CARE

Complaints Policy

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.